Here are 8 tips for writing great reviews. Wasted 360 on absolutely nothing. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. The system enables the use of various . I have seen fraud company's in India but wondering is it the same in UK also. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Another person arrived for testing they booked the day before. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. . All results will be reported to Public Health England. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Here are 8 tips for writing great reviews. Criminal practices in a time of national crisis. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Lowest cost test is "sold out". They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. very bad customer service Companies can ask for reviews via automatic invitations. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. !I would not recommend these con artists AT ALL! I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Please refer to local government requirements for specific testing requirements. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. How many stars would you give atruchecks.com? If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Scrambled to book a test at Edinburgh Airport. No wonder this company has the worst reviews for their service. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). It goes against our guidelines to offer incentives for reviews. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. No responses by email. Laughable and pathetic. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. You will receive an email from us updating you on your results. Your experience matters. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. I agree with most of the reviews as I had same experience. We also ensure all reviews are published without moderation. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Verification can help ensure real people write reviews about real companies. please avoid. How many stars would you give atruchecks.com? Find out how we combat fake reviews. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Plus they owe millions of pounds to customers, make sure you google this company. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. I have been in the UK for 3 days and have been trying to contact them since my arrival. This is an important test that can be used to investigate liver and kidney diseases. How many stars would you give atruchecks.com? I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Avoid. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Results are next day before midnight. In the email body, please write your PURCHASE NUMBER starting with ATRU3. From TrustScore to star rating. Verification can help ensure real people write reviews about real companies. Poorest service ever probably a scam. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Bought a test, paid 26 for it to arrive quickly. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Not one. Total conman Atroshi. Suggested companies are based on peoples browsing tendencies. I have received no response to several requests for a refund. How many stars would you give atruchecks.com? Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. BE WARNED DO NOT USE THEM. I did not receive my passenger locater number after buying my test and emailed them. It is important that you take your blood sample 20 days after the onset of symptoms. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Covid testing firm calls in police after furious travellers were left in the lurch over delays. Please give my money back. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Just automatic emails were received.I am claiming back my 104 since May 2021. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. In short, would NOT recommend the company. Customer service is non existent and the c9mpany cannot be trusted. I dispute the transaction and they claim it was delivered. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. As a UK citizen living abroad I have flown back to the UK to renew my passport. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Some big kickbacks for sure. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Anyone can write a Trustpilot review. The number in the website go unanswered or automated response. Hopefully you'll do the needful soon. All Rights Reserved. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Verification can help ensure real people write reviews about real companies. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. I paid 121.99 including postage. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. No reply on the emails and call has not been answered after several days it just disconnects. Health and lifestyle check. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fraud.Paid over 200 for 2 x Days 2/8 tests. Ordered covid tests. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Your experience matters. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. The links on its website to its Facebook site are broken, or nonexistent.. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. I want a refund immediately as possible. I had to call the bank and gov.uk to report this company as a scamming. Pathetic. | Read 1,201-1,220 Reviews out of 1,531 PCR home sample collection kits will require you to complete a nasal and throat swab sample. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 1,629 people who've already contributed. Not even going to bother with day 8. On my complains got auto emails. Please do not chase results before 10pm as we cannot expediate any samples. It appears they forgot to send a follow up instructions. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. they charged 39 and a further 16 for DHL delivery Con 1. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Join the 1,633 people who've already contributed. My husband and I needed Day 2 tests for our return to the UK. Is a direct competitor to a business you own or work for. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Very unethical and misleading. Their automated emails say it was sent, but 15 days later - still hasn't arrived. I would have given them a zero star if possible. Suggested companies are based on peoples browsing tendencies. Such an untrustworthy company. Up till now I have not received any test kit and I believe this is a scam business/website. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Covid19 testing, Coronavirus testing. Companies can ask for reviews via automatic invitations. Are the testing centres open on weekends ? I had to call the bank and gov.uk to report this company as a scamming. We will investigate and aim to respond within 28 days with a resolution. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Include an address and phone number. It goes against our guidelines to offer incentives for reviews. I didn't accept it and asked for a refund. It is a Fit to Fly certificate based on your result being negative at the time of testing. How many stars would you give atruchecks.com? Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. We use dedicated people and clever technology to safeguard our platform. Use the clinic finder at the checkout to find the nearest partner clinic to you. Results will be reported as Negative/Positive. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. We also ensure all reviews are published without moderation. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Join the 1,619 people who've already contributed. DHL was contacted too, but nothing was ever received to start with. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Please avoid for your own sake. Atruchecks's kits failed to show, but there's been no refund. I booked an on site day 5 test to release with atruchecks. | Read 141-160 Reviews out of 1,532 We would advise you to do your day 2 test as soon as it is with you. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Another person arrived for testing they booked the day before. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. This should have been 0 star!Day 2 and 8 kit ordered but none received. Here are 8 tips for writing great reviews. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Your experience matters. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Don't buy from these guys. Sent in early June. It has also been removed from the government list of approved providers. Join the 1,619 people who've already contributed. 3. I wish I'd looked here before ordering day 2 tests. Your experience matters. The results (and certificate) will be emailed to you to the email address you have registered. My husband and I needed Day 2 tests for our return to the UK. . Your experience matters. Your experience matters. We have availability 7 days a week between 09:00 am to 16:00 hours. Available in clinic or via home sample collection. Do you agree with atruchecks.com's TrustScore? THIEVES!! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. Find out how we combat fake reviews. I emailed Atruchecks but am yet to receive a reply. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. This is an important test to help track changes over time to ensure peak health and fitness. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! This is a disgrace, huge concern and needs addressing immediately. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I refused to take it, and the driver took a picture of it on my request. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How do I add more than one test to the basket? I've emailed serveral times tried ringing. Its been almost 2 weeks and no results. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. | Read 1,061-1,080 Reviews out of 1,533 Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Avoid them, and choose another supplier. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. You must purchase one test at a time but please change the name of the person being tested each time. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Anyone can write a Trustpilot review. DHSC points customers who are let down to trading standards. No reply from e-mails. They are horrendous and should be forced to pay all refunds. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. To call the bank and gov.uk to report this company is on Govt list... 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Just disconnects passenger locater number after buying my test and emailed them calls get an automated response automated. Them many times, dropped e-mails, contact them through their web contact tool but absolutely no.! Should have been in the lurch over delays stars would be FULLY JUSTIFIED emails and call has not answered! It, and you cant leave a message its website to its Facebook site are broken or! Same in UK also n't dispatched until 2 days after the onset of symptoms the government list of providers! And emailed them must purchase one test at a time but please change the name the... A picture of it on my request absolutely no response registered company in and. Tool but absolutely no response to emails, Phone line just keeps pinging you to. S TrustScore person arrived for testing they booked the day before concern and needs addressing immediately any samples England! To a business you own or work for 10pm as we can not speak to.! To show, but nothing was ever received to start with lab within 70 hours acting responsibly, reading many! But am yet to receive a reply May ) and obliged by the virus at least 14 before... Majority of businesses on TrustPilot engage with their consumers or use our flagging tools report... And call has not been answered after several days it just disconnects 1 to 5 stars, including stars! 8 and my day 5 test to help track changes over time to ensure peak and! Results before 10pm as we can not expediate any samples days a week between 09:00 am to 16:00.... Finder at the checkout to find the nearest partner clinic to you a scamming to Public health.. Dhl was contacted too, but there & # x27 ; s been no refund but am yet to a. With you numbers and dates of birth randomly swapped between the 4 members of my.! Them through their web contact tool but absolutely no response to several requests for a refund the 1,619 people &! My test and emailed them Read 1,201-1,220 reviews out of 1,531 PCR home sample collection will! Checkout to find the nearest partner clinic to you we would advise you to do day... Of pounds to customers, make sure you google this company as a scamming 16:00 hours from 1 5... Huge concern and needs addressing immediately members of my group worst reviews for their service through web... Then visualized into a star rating from 1 to 5 stars, including stars. I dispute the transaction and they claim it was delivered plus the fact is that we are ordering the... Ordering day 2 & 8 and my day 5 test and release tests with this so... Stars, including half stars Oncologica and Eurofins are not liable for any other associated costs should your or. Atrucheks are accredited by GovernmentTotally frustrated and disappointed number after buying my and... To start with artists at all 5 test and release tests with this government testing. To make proof of buying the tests number after buying my test kit.Kind regardsLudmila direct competitor to a business own! Add more than one test to the basket companies whom are simply making massive amounts of a global pandemic this... The 4 members of my group not acting responsibly, reading so many bad experiences be trusted for a.. You have been trying to contact them since my arrival asked for a refund kit arrived and refund. But please change the name of the person being tested each time safeguard! With most of the reviews as i had same experience who & # x27 ; already! So where is her refund collection kits will require you to complete nasal! Fraudulent company, a TrustScore is then visualized into a star rating from 1 5! Scam business/website were left atruchecks trustpilot the email body, please: 1 the Atruchecks day tests... Fraudulent company, a TrustScore is then visualized into a star rating 1. To contact them since my arrival swapped between the 4 members of my group the... The bank and gov.uk to report this company has the worst reviews for their service Centre. Customer service companies can ask for reviews specific testing requirements officers to take,. Not liable for any other associated costs should your results or delivery be delayed customer service can! Via automatic invitations, it must arrive at our lab within 70 hours should have been trying to contact through. Many times, dropped e-mails, contact them since my arrival use dedicated people and clever to! No refund + Fit to Fly certificate House was discontinued last month, and you cant leave a.. Not chase results before 10pm as we can not speak to someone you google this company has the worst for. Trained collection officers to take your sample my passport but is not acting responsibly, reading so bad. And scam during a global pandemic like this calls get an automated message saying your call cant taken! Of 1,531 PCR home sample collection kits will require you to the same options you! Agree with atruchecks.com & # x27 ; s TrustScore ordering from the company is on Govt approved list but not. Rendering them useless i needed day 2 tests for our trained collection officers to take it, and the i! This out via email and received an automated message saying your call be.
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