You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Once youve logged in, head over to the redeem gift card section of your account. Will my European Health Insurance Card (EHIC) still be valid for my holiday? If youre on one of our city breaks, click here to find out more. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. I want to cancel for a cash refund is this possible? easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Alcohol: drink responsibly when on holiday. Please note this excludes infants (0-2 years) unless they have their own seat. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? If you would like to amend the type of transfer you have booked, get in touch with our team. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. The chatbot answers questions regarding flights and easyJets policies. Can families bring items with them, such as Trunkis and baby changing bags? Have your booking reference to hand, go to the. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Ive incurred expenses as a result of flight disruption, how do I make a claim? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Do I need a visa to enter my destination? How will I receive my holiday documents and booking reference? Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. When can I choose my seats for my flight? Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. We occasionally make available promotional codes for use on our website (and through our call centre). We know when youre away, your time is precious. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. How do I use my easyJet holidays voucher or add a promo code? The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. What does an all-inclusive holiday include? You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. On Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. Free Chatbot Platform: BotPenguin. Its not uncommon therefore to come across the following when on holiday. You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. If this is needed for your hotel, we'll always try to let you know in advance. Where can I find the latest travel advice? After hours chatbot. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Taxes might be payable per person or per room per night and theres often a reduction for children. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. When it comes to paying for your trip, you have a few options. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Im in resort and Ive got an issue with my holiday who can I contact? Are there restrictions with the use of sports and watersport facilities/activities? The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). Spend/saving amount is per booking based on the total price and code must be applied on the extras page. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. That's a promise, All our resources on keeping you and your family safe on holiday. Also, easyJet and OpenAirlines partnered under which easyJet has begun using If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. I booked on or later than 1st November 2022. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. You can do this by: However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. This is a guide only [correct at 17th May 2022] and subject to change without notice. Find out more about our Twilight Bag Drop service. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Calls from mobile or other networks may vary). Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. You should follow, easyJet holidays customers can add their flight to the. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. Drift: Best Sales Chatbot. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. Discount cannot be used in conjunction with Free Child Places. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Maximum of one discount per booking not combinable with any other offer/discount. For most questions or queries, your friendly hotel reception team will be able to help. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. Booking conditions apply. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Youll need to speak to Musement directly about any tours/activities you have booked. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. Can I use my easyJet Plus benefits on an easyJet holiday? We recommend you add it to your mobile phone contacts before travelling. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. You can make requests for your hotel when booking your holiday online. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! These offers are subject to change and available for a limited time. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. How will you keep me informed if entry requirements change? If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Offer not available by phone. For more information, please refer to the latest FCDO advice for Tunisia. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Currently, youre only able to book a holiday for up to 9 people on our website. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. Pleaseget in touchwith our team who can advise on whats possible for your holiday. Leave a copy of your travel details with your next of kin or an emergency contact. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. There are a number of sources to give you the latest travel information. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. Visit our Safety and Wellbeing Centre for important safety tips about excursions. Please take the time to review all the resources weve made available. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). All customers on international flights must have a valid passport and, where required, a valid visa. You can choose the amount of credit youd like to apply from your existing balance. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. If youre on a beach holiday, a transfer will be automatically included. I've got a holiday booked over Christmas or New Year - will the food service be different? For more information about the passport requirements for your destination, please refer to the government website. Intercom: Best Chatbot for Customization. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. Sometimes restrictions apply to some rooms. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Click on the Add button field. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. Transfers are shared with other customers. FAQ chatbot. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. That's why all the holidays sold on this website are financially protected by the. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Weve included links to essential reading to help you understand the health and entry requirements for your trip. Hotels could also be affected by building work or renovations. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Electricity: Depending on your location, there may be blackouts. For more information, please refer to the latest FCDO advice for Morocco. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. If it doesn't give you the information you need, read further below for more details. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. To make a payment, simplylogin to your accountand view your booking. Please ensure that your server understands what you are asking for. Information accurate as at time of upload. This information can change more often than you think so its worth checking in closer to your departure date too. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Building work may be taking place as resorts and hotels continue to develop can add flight... 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