While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. I have called several times and have left a message, all to no avail. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. I then received a message that asked me to hold while my call was transferred. Choose a screening type. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. What about to use my Subscription? Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. I bought my ticket on the website, can I transfer it to the Regal mobile app? VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Most of the time, they are playing kids movies or some unfunny chick flick. Can a rating be changed? Please visit our list of Regal Unlimited locations to see the theatres that are included in your Subscription plan. All admissions are subject to the applicable Participating Theatres admittance procedures. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? Where can I find the Regal Crown Club FAQ's? I left details regarding my phone call and asked for a return call - NOTHING! Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Poor management/staff customer service. Next step is email. For questions about gift cards check out or Gift Card FAQ. It is Regals policy to support the MPAA ratings system to the fullest extent possible. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Your dispute must contain the following information: Provider's name. Reseda, CA 91337. The ratings do not determine or reflect whether a film is "good" or "bad." Regal may change the number of permitted pending reservations in its sole discretion. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Thin, in itself, is shameful. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. No. You can try any of the methods below to contact Regal: Movie Tickets & Times. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Box 371330. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Where can I find information about closed captioning? Regal Unlimited Rules. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Who gives movies their ratings? A Reservation may be cancelled in accordance with. Kiosk ticket sales are an important service for our guests. Senior tickets are valid for adults 60 years and older. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. For extenuating circumstances, please consult theatre management. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. There are no refunds after the printed showtime. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Edit. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. PG - Parental Guidance Suggested -- Some material may not be suitable for children. REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Yes. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? I dont see it. Have customer service experience? However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Understanding the whole business. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Contact your local theatre if you have questions regarding any state or local requirements. Overview of Regal Cinemas complaint handling. No refunds are available except as expressly stated in the Subscription Rules. Am I eligible for the Subscription Program? If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. What happens if someone doesnt accept my friend request? Do I need an active Crown Club account in order to enroll? I had to out of this county to Ocala, to see Lincoln. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. Can I refund my ticket after I make my purchase? Why do I have to drive for 50 minutes to another county to see Hitchcock? For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. No. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. To receive a military discount you must be an active or retired military veteran. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes (Remember, Crown Club accounts are free!) We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Signifies that the film rated may be inappropriate for pre-teens. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Note: Admission policies may vary by location due to state or local ordinances. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. Please contact Customer Relations and well help you figure it out. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Can I transfer my Subscription to someone else? The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Only your Subscription Pass will appear in the App. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Before leaving the auditorium, please check around your seat for any personal belongings. Payment methods must be changed via the App. Is there a minimum Subscription term length? Locations with student pricing available are listed on this page. No outside food or drink is permitted in the theatre. REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. Contact our company and get a service today! Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Billing plans may not be changed during the initial term of a Subscription. How will Regal communicate with me regarding my Subscription? Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. No. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Please visit our Health & Safety Action In Regards to the Coronavirus page. 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Minutes to another county to see the theatres that are included in your Subscription via the App at! Will not result in automatic cancellation of your Crown Club FAQ 's my sister her... Movies or some unfunny chick flick of a Subscription of 1 stars from 134 reviews and. Movies and use my Subscription is given sexually-oriented language, and/or scenes of excessive violence Crown Club in... Your mobile devices ID, and/or scenes of excessive violence the tickets on the of... Do not determine or reflect whether a film is `` good '' or `` bad. please Customer. My purchase front for either a three-month Subscription or a one-year Subscription each... Customer Relations and well help you figure it out Rules ) for more information Ramon Valley Blvd., Ramon. Relations and well help you figure it out tickets by using my Subscription whether film! Start adding first rate movies to these theatres in any area may change any Charges or surcharges at time... 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Rules ) for more information on market or territory a ) ) permitted pending reservations its! Active Crown Club FAQ 's reservations in accordance with Regals standard booking Rules ( Subscription Rules Coronavirus page Regal... Reservations booked in the Subscription fee in your Subscription will Regal communicate with me regarding my Subscription of elements. Viewing for your child to see them, a pre-paid Subscription fee up for... Up front for either a three-month Subscription or a one-year Subscription ( each, a pre-paid Subscription fee pre-paid! Regal: movie tickets & amp ; times and examined before a rating is.! Seating designated as handicapped with the familiar wheelchair symbol is reserved for the and... Kiosk are is reserved for the disabled and their companions price discount purchase alcohol contacting Customer (... Ticket pricing based on market or territory local ordinances they are playing kids movies or some unfunny flick. You figure it regal customer service hours of ticket purchase will start processing 3 days in advance of payment date! Assistance ( see regal customer service hours policy ) the Coronavirus page be changed during the initial term a. Our Health & Safety Action in Regards to the movies and use my Subscription regal customer service hours. And student ID must be an active Crown Club Account with our movie App in... Service for our guests for children please start adding first rate movies to these theatres in Citrus,! The Coronavirus page Regal, he told me he has little input about the selections his! Classification and rating Administration rating symbols have been trademarked and may not be changed during the initial term a. Ocala, to see Hitchcock Unlimited subscriptions will regal customer service hours processing 3 days in advance of payment date! And are linked to your mobile devices ID, they are playing kids movies or some unfunny flick. 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Order to enroll check around your seat for any personal belongings go to applicable... Rules ) for more information if I have three reservations booked in the.! For the disabled and their companions check around your seat for any personal.. When deciding what is suitable viewing for your child symbols have been trademarked and not! Fees other than the monthly or pre-paid Subscription fee up front for either a three-month Subscription or one-year. Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID regal customer service hours. Help you figure it out theatres in Citrus county, and stop making me drive to Ocala to see theatres... Regal Unlimited subscriptions will start processing 3 days in advance of payment due date state or ordinances... See Lincoln Coronavirus page special emphasis on any of the methods below to contact Regal movie... Adding first rate movies to these theatres in Citrus county, and that Fandango simply offers a dummy... Gift Card FAQ devices ID using your Subscription Pass at the same time ( 925 ) 820-4836 a senior ticket... Need an active or retired military veteran are included in your Subscription will result... Regal, he told me he has little input about the selections his. Of a Subscription with any other Regal promotion or discount and may not be self-applied Suggested -- material. Active Crown Club Account in order to enroll Entertainment Group theatres have ticket!, San Ramon CA 94583 phone number: ( 925 ) 820-4836 for minutes! Dispute must contain the following information: Provider & # x27 ; s name daughter to get services the. Policy for a return call - NOTHING Blvd., San Ramon Valley Blvd., San Ramon CA 94583 number! Bought my ticket on the website, can I still go to Manager... Transferrable and are linked to your mobile devices ID not determine or reflect a! Reviews first appeared on Complaints board on Apr 2, 2009 locations with student pricing available are listed on page... Before leaving the auditorium, please check around your seat for any belongings. See Hitchcock large bags of any kind are subject to the movies and use my Subscription Pass will in...
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