For the latest COVID-19 information from the Alabama Department of Public Health, call 211. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. The hospital trust said concerns related to Mitie's offices. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. 28 March 2013. In fact, we're the only hospital in Broward I then come down with a pneumonia on my chest. Follow BBC West Midlands on Facebook, Twitter and Instagram. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. I'm OK with analytics cookies. Between October and December 2010, 507 surveys had been completed. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. The emergency department (A&E) is busy and overstretched. After being discharged yesterday I had spent a month in your care Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". I was induced after the consultant identified a large amount of fluid around my baby. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. (01384) 456111, Provided and run by: There are six bands within the monitoring system so this Trust had a relatively lower risk. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Tell us what was good and what could be improved, say thanks or call for change Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Dudley 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Address We are centrally They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Patient Experience Team. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. We spoke with 22 members of staff of various roles and grades. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Suspended ratings are being reviewed by us and will be published soon. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. I would recommend you, thankyou again. People could not always access services when they needed. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Acute Medicine Department - The Dudley Group NHS Foundation After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 At least one standard in this area was not being met when we inspected the service and We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. I wouldnt hesitate to re commended Russells Hall to give birth in. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. I recently came into hospital on the day surgery unit for a SLNB and biopsy. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. In 2011/12 33,000 ambulances turned up at our Emergency Department. Agency or bank staff predominantly staffed each area we inspected. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. the service is performing well and meeting our expectations. Went here with my young daughter, to A and E, all staff were very helpful and kind. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. What we found is summarised within the overall summary. or call us on 0845 113 0012, Response from We have shared your kind comments with the team who will be pleased to learn of them. we have taken enforcement action. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Copyright 2021 WSFA 12 News. Outpatient services are also provided at the Corbett and Guest hospitals. Menu Read about our approach to external linking. Thank you so much to everyone that day. Every member of staff I encountered was friendly professional and put me at ease. We saw that a number of improvements had been made to the diet and fluids that people received. Suspended ratings are being reviewed by us and will be published soon. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. I could not fault staff, very professional, and polite, a credit to your hospital. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. One person said, "I have had good treatment, I couldn't ask for better. You can search by name or top speciality. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Almost 12% of people coming to A&E received no treatment, just advice. Russells Hall Hospital / Accident and emergency One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Health Education England will join us in April 2023. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding This review has been completed in response to the trust confirming that they were now compliant with this standard. Stourbridge, Patient Experience Team. 8 June 2012. One person we spoke with said, 'I have no complaints about this hospital. B71 4HJ. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. How could this website work better for you? The numbers of reporting radiographers available could not meet the reporting demands of the service. Out NHS is amazing all staff were professional and amazing. There are no community services for inpatients or children and young people. The electronic tracking system did not allow for patients to be easily located within the department. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. We received information from the trust and other bodies monitoring the trust. WebMaps & Directions. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. - we'll pass your stories to the people in health and social care who can make a difference. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Creating a new NHS England: NHS Digital and NHS England have now merged. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. We don't rate every type of service. Outpatient services are also provided at the Corbett and Guest hospitals. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. First amu then onto ward A2. Have you experienced something like this, here or elsewhere? as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Covid-19 Release of Information Call Line: 256-215-7461 []. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. It is great to hear that you received excellent care and treatment in the Emergency Department. The improvements required by the trust were within the grasp of the trust and its leaders. Your lovely comments have been shared with the AEC team who will be delighted to receive them. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. nhs.uk To call the information desk from within the hospital, dial extension 7081. there are some services which we cant rate, while some might be under appeal from the provider. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. there are some services which we cant rate, while some might be under appeal from the provider. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. I'm feeling more optimistic about my treatment. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Requires improvement This affected the safety and management of patients. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Who has Care Opinion told about this story? Staff were not always using clinical judgement alongside NEWS scoring criteria. About: Patient Experience Team, review titled My visit to A & E after an accident. Risks within the emergency department were not always identified and escalated appropriately. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. 12 July 2019. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. We are pleased to hear that you were impressed with the care and treatment you received with us. DY1 2HQ, Posted via All the best and take care. (Purple), High Learn more. 3 December 2014. Thank you again! The service made sure staff were competent for their roles. Our rating of well led was requires improvement overall. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default I visited out of hours yesterday after phoning 111 and being advised to. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. Dudley Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. They suggested I phoned 111. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. People told us that they were given choices about meals and drinks so that they received things they liked. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. All the best and take care. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. About: We provide healthcare in hospital and the community. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. After firstly being admitted with a cellulitis infection in my left leg All the best and take care. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. financial benefits and cost savings for hospitals, and often for patients too. Inadequate These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star.
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