Sometimes this was a good thing, but sometimes it was incredibly frustrating. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her child's tour. I cant guarantee this Ive advocated many cases where a company promised a refund in writing but it can help. It was absolutely fantastic. Miguel Suro, a Florida attorney who writes a personal finance blog called Rich Miser, says if no is the answer, you need to appeal to someone who can turn it into a yes., For airlines, if you get nowhere with the airline itself and have a valid claim, file a complaint with the U.S. Department of Transportation, he says. "You can accept a travel voucher with no penalties, or you can accept a. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. Grabovsky and the proposed Class are represented by William McGrane and Matthew Sepuya of McGrane PC and Michael J. Hassen of RealLaw APC. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. I struggled to pay for this trip and now after paying for travel insurance also they are denying full refund. Just another site how to get a full refund from ef tours The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. These Terms and Conditions apply to any COVID-19 Future Travel Voucher (COVID-19 Voucher) issued by EF Educational Tours (EF) in connection with EF tours scheduled to depart after February 24, 2020 (and EF tours traveling to China after January 28, 2020) through September 30, 2022. This was saddening but completely understandable. We were late to our tours in London, Florence, and the Vatican. But whats this $452 bill? Had it been a different group of personalities, Im not sure how it would have gone. She did make sure we were always wary of our passports and where we were keeping them during our travels. We had a fantastic time seeing the Crown Jewels at the Tower of London. Several items listed on our initial brochure were changed before the trip due to pandemic restrictions and travel challenges, which was fine. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. - Make a personalized map of where you've been and where you want to go. Stories like hers repeat themselves every hour of every day. I will never travel with EF Tours again. Here's how we make world travel easy. We found that there wasnt that much education attached to our tour. However, I was never allowed to speak with management. Senior trips that were canceled by EF Explore America Tours due to the Coronavirus Covid-19 outbreak should be refunded in FULL, ALL travelers' trip costs minus the travel protection plan cost per traveler since the reason for cancellation was out of the school or the travelers' control. While not happy with that amount I understood. So, no refund. It was a disaster. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. It has been no surprise that management NEVER called. Was informed of the price to cancel was $199 not the $95 listed. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. Is The Royal Caribbean Key Program Really Worth It? When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." HOW CAN THIS BE LEGAL??? We also learned that our high school would not give any credit to students who participated in these trips, even though much was made of the educational credit during the pitch to get us to join the tour. how to get a full refund from ef tours. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. Even when customers provided evidence of their dissatisfaction, EF Tours refused to issue refunds or only offered partial refunds. Do your trip make a suggestion about tips? But they are excited to travel with their friends. Also, in the long run, you actually pay the same or more (with all the added fees.) For the cost, I could organize something less stressful. Cancellation Terms when Rebooking with a COVID-19 Future Travel Voucher. I had some incredible experiences in some amazing locations with my only daughter, and I wouldnt trade that for the world. Your password has been sent to the specified email address. EF Go Ahead Tours also allows you to change the date of tour or destination up until your final payment day. They split group in half. Absolutely not. Thanks :). Accommodations and rooming Hotels and hostels, rooms and roommates, amenities, and upgrades. By enrolling on an EF Educational Tour pursuant to a COVID-19 Voucher redemption, the traveler is agreeing to the most current version of the Booking Conditions, which is available at www.eftours.com/bc. It is a trip run by a business who just happens to recruit participants through the school system. I am not canceling the trip, but yet I am the one. This Tour Director is supposed to handle just about everything on your tour, including all your pre-booked accommodations, meals, excursions, tickets, and transfers. Echoing a similar suit filed against the operators of EF Tours, the lawsuit argues that WorldStrides has violated its contracts with the plaintiffs by collecting their money while failing to provide the trips for which they pre-paid. The first thing to keep in mind is that there are alcohol restrictions with these tours. A COVID-19 Future Travel Voucher retains the value of all money paid into a travelers account which can be applied to any EF tours or language product with a departure date prior to the COVID-19 Future Travel Vouchers expiration date. Prefieres leer en espaol? Our help is free. I went on my trip June 11, 2014-June 25, 2014. Required fields are marked *. And the airlines deferred to Expedia. Getting a full refund from EF Tours can be a difficult process. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. EF is keeping $565 dollars needed to cover their overhead and costs to hotels and airlines but students could reschedule. They want to keep $1000 each child therefore I will loss $2000. Trips are usually initially introduced about two years before the travel date so that participants can make smaller monthly payments to cover the cost of the trip. Whatever happens, weve seen it. They are so many other excellent companies out there. But some days lunch was great. Call 800-590-1161 to enroll, EF Tours for Girls I always like to start my reviews by reminding you that I was not compensated in any way to write this post. Foguth says details matter. All transportation arrangements are made by EF Tours, including flights, buses, trains, etc. Theme: Newsup by Themeansar. Jose had approached her online agency and every airline in her itinerary. What can a COVID-19 Future Travel Voucher be used for? Its been eight months. Did you purchase trip insurance? There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. Can I get my 173,116 Chase Ultimate Rewards points refunded? But when it comes to refunds, they quote rules and policies designed to make it difficult, if not impossible, to get a refund. Read 131 . I've decided that I'm not going to go for financial reasons and feeling that it's too expensive for what I'm getting. Get the best deals for oil filter for john deere l110 at eBay. Students and parents can then sign up directly through the EF Tours website, and submit all payments directly to the company. I really did expect to spend some quality time at these major historic sites. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. Outside of Heidelberg we stayed in a gymnasium dormitory (German high school) that was out for the summer. The Education First class action seeks at least $5 million in restitution damages and injunctive relief preventing the company from refusing full cash refunds. While this may seem like a school trip, it is not. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. We were assured that the stop there would only last 30 minutes, but it ended up taking three times that, leaving us only an hour and a half to visit the Louvre before we had to be back on the bus to catch a flight to Italy. If you need help with any problem,please contact us through this form. But he did recommend that our group stop at an Austrian "crystal factory" for "a short 30 minute" visit. I am a retired college Professor of Art. how to get a full refund from ef tours Trip management Picking a trip, how . EF will make accomodations for those with specific dietary needs, such as gluten free or dairy free meals. What a waste of time and money. You dont always have to appeal to the government. If you change your mind, you have 60 days to receive a refund of all money paid (including your deposit! So who will I be using to make my tour group arrangements? I checked our beds for bedbugs and thankfully did not find any. Travelers should expect to receive a refund approximately 4-6 weeks after it is requested. Full list of UK dates. Press J to jump to the feed. This resulted in our group being habitually late to most of the tours we went on, and significantly cut into our time at some really important places. There was a layer of dusty film all over my bathroom and my pillow had an unidentified crusty stain on it. While these options are available, the bread and butter of the company is the basic high school student tour which is what we took. If requested after enrollment and up to 130 days before departure, the fee is $195. For example, on our first full day of the trip, we visited the Tower of London. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. Do you have knowledge or insights to share? If you think you might want a refund on a travel product at some point and lets face it, who doesnt? Call 800-665-5364 to enroll, EF Language Schools Your local principals, school boards, etc. I think I would, but I would definitely choose a slower paced itinerary with more time in each destination. Once we arrived in Rome, the Villa Aurelia was our home base for two nights. This caused problems for a few kids on our trip who werent expecting these costs, and they unfortunately had to miss out on some of the better additions. Before we left on our trip, we were told by our group leader that we shouldnt need more that $25 US dollars per person per day for lunches and snacks. Also, I want to upgrade my kids' flight on the way home - EF passes the responsibility to their "booking" agent in Switzerland or they say to call the airline. The tiramisu cooking class in Rome was not optional for our group for some reason. When we arrived there, I watched as he was escorted upstairs for a nice steak dinner, while the rest of us went hungry (not enough time to stop elsewhere). They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. Be aware of high-touch surfaces, such as handrails, arm rests, and security bins at the airport, and be sure to wash hands thoroughly after coming in contact with such surfaces, or before any meal. Vouchers issued and redeemed by the original traveler may not be combined with future discounts, scholarships, or other special incentives if the same discounts, scholarships, or other special incentives existed on the original tour. I feel like everything was rushed. Welcome to Chaotically Yours. We were combined with a group from upstate New York consisting of 14 travelers: one teacher, one adult, one child and 11 students. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. The company may refer your case to its legal department, where it could linger for weeks or months. Attention to what, though? Upon arrival in my room, I found it to be extremely dirty. She lost her engagement ring in a rental car. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. There also seemed to be major sites in some of these cities that were not ever even an option to visit or see, due to our limited time in each city. General sale starts at 9am . A Comprehensive Guide, Is Hiring a Travel Agent Worth It? Hence the lawsuit (in CA 2020, look it up). Can a vacation rental host cancel my stay and keep my money? EF Tours uses a wide range of airlines, and travelers do not get to indicate a preference. That seems to be the question at hand here. When you travel with EF, you get the benefits of our 55+ years of experience and our unmatched global network. SCUMBAGS!!!!! You might not know all the answers, but you've got a friend in us! We were never given the names of the restaurants or addresses of where they would be unless we specifically asked for them. Settling with a debit card, a check or even a wire transfer means the money is gone. Its completely impossible for 40 people to make use of just a handful of bathroom stalls in five minutes. They have tarnished their reputation and people are not as comfortable traveling with them anymore. Before or at 110 days prior to the departure of the rescheduled tour: Travelers may cancel and elect to have their COVID-19 Future Travel Voucher reissued in the same amount of money that was applied to their rescheduled tour. In spite of these two disastrous group travel experiences with EF Tours, I LOVED organizing and leading tours to Europe. There are mice in my vacation rental! I decided to give them on more try, as they promised a better experience..my bad. They were both located about an hour outside of the city center, but that wasnt too much of a problem. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. The local tour guides who showed us the sights of each city were the most informative folks on this trip, with extensive knowledge of the history and culture at each stop, but we were forced to use amplifying devices called Whispers in order to hear the guides. The cancellation was due to a National Emergency not voluntary of the travelers. That means that I will receive less than half that amount back! Information about our flights was not available until about a month before our departure, and information about our hotels was not available until we were about three weeks out from leaving. If you happen to wander around the Charles River, it is worth of walking toward the Zakim Bridge and stopping by North Point Park. Experts say you shouldnt use a credit card dispute unless you have no other choice, which is to say the travel company wont refund your purchase even though its agreed to do so. They informed me that my type of service is not recognized and I would not be covered. I am out of $4,200.00, what is EF Tours out of??? Hi! have zero control or influence on these trips. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? The brochure promised that participants would be surrounded by the people, the language, the food, and the way of life of the destinations on our itinerary. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) EF provides a Tour Director to accompany your group through the entire trip.
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