crystal beach hotel ocean city, md bed bugs

Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. I don't think we'll ever be returning, though.More. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. I would definitely stay here again. Tripadvisor performs checks on reviews. In fairness to the hotel and its staff, this situation was handled well. All content should be genuine and unique to the guest. Yes, it offers wheelchair access and facilities for disabled guests. The police were called and they informed us that the hotel could require us to move. The room was large, with microwave and refridge. Taxes and fees that are shown are estimates only. The lady at the front desk was very standoffish and rude. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. The room and everything in it seemed fine, clean, spacious when we got in. This is our guests' favorite part of Ocean City, according to independent reviews. Great bed, could use better pillows. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. There was no daily housekeeping service during our stay. Searching Availabilty. Overall, it wasn't too bad except for the bedbugs and some of the service. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! Please enter a valid email address. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . Balcony . It is the perfect location on the boardwalk. And she proceeded to remind us that we needed to keep our dog quiet. . Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). Overview of Crystal Beach Hotel. See more questions & answers about this hotel from the Tripadvisor community. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. Location, close to many attractions and restaurants. Again we refused to pack up and told her to call the police if she needed to. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? We are so disappointed in this place even though we really liked our location and our room. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. more. 14 years ago Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. The room and everything in it seemed fine, clean, spacious when we got in. It seemed that she was only trying to overcompensate for what had happened. We were content with the new room up until about midnight. A great family oriented place! We took a four-day weekend here in June 2022 for the Father's Day holiday. The lady at the front desk was very standoffish and rude. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! They did not come into the room to clean or make the bed. A private bathroom comes with a bath or shower. You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Great 28 28 reviews 10. . The lady at the front desk was very standoffish and rude. She then assigned us a new room. It was exactly what I had expected after reading everyone's reviews. Crystal Beach Hotel in Ocean City. No real lobby area. Each review score is between 1 and 10. Kudos to room service. Our hotel is on the boardwalk at 25th street in Ocean City, MD. Does Crystal Beach Oceanfront Hotel have any great views? Dinner, <[emailprotected]edbugregistry.com>. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. 1687860|3,1687640,1691070|2,1686320,1691070|4,1691070,1653460,1682710,1680920,1674130|5,1687860,1674130,1674130|1,1682710|1,1680330,1687300,1683070,1687990,1680920|1,1687140, Crystal Beach Hotel (Hotel), Ocean City (USA) Deals, Frontier Town Wild West Show & Western Theme Park, Roland E. Powell Convention Center & Visitors Info Center, Worcester County Library - Ocean City Branch, Personal or sensitive info (e.g. I would definitely stay here again. You must show a valid photo ID and credit card upon check-in. We checked all of our belongings and moved everything into our new room. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. I put it in toilet paper and checked it. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. The carpets are dirty and need a good cleaning. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The property offers free parking. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. I don't think we'll ever be returning, though.More. The lady at the front desk was very standoffish and rude. It was yet another bedbug. Our first night was fine without any complications. Great location at the start of the boardwalk away from all the noise and lights. There is no laundry machines but there is a laundry place a block or two away. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. Very quiet Staff was very helpful. Parking is very limited. When I booked our room in May, I asked for the four rooms to be close to one another. I was initially very pleased with the Crystal Beach Hotel in Ocean City. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. Ocean City, MD - Crystal Beach Hotel - "Really nice! We were fully refunded (at least, we were told. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Contributions should be appropriate for a global audience. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Cancellation and prepayment policies vary according to accommodations type. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Nice place to stay. The rooms are pleasant and clean. Additional sorting options might be available (by type of traveler, by score, etc). Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! It was exactly what I had expected after reading everyone's reviews. Great location - show map. Our entire stay was under 48 hours. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. Parking is very limited. It ruined our next day since I was up until 5:30 am on Tuesd. The next morning while waking up, we found a stage 2 larva bedbug. Thanks for the review and we hope to see you again! Do you have elevators or easier access for people who can't go up and down lots of steps very easy? Cocktail hour, Guests are required to show a photo ID and credit card at check-in. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. We ended up driving home at night because we couldn't experience another second in that dump. Barracuda restaurant had great food. Review tags are currently only available for English language reviews. It was exactly what I had expected after reading everyone's reviews. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. Extras include a desk. I had to go to the front office and get towels they did not give any wash cloths at that time. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. Thanks again for being our guest! We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Payments made by partners impact the order of prices displayed. and that we needed to leave that room immediately. Barracuda's Bar & Grill, and direct access to the beach! We actually got a picture of this one. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Please see our partners for more details. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. We had a certified service animal with us still in training. It had been less than 2 hours how could she not remember. Crystal clear that I wont stay here again! Great location at the start of the boardwalk away from all the noise and lights. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. There are more places to choose from in the, crystal beach ocean city, hotel crystal beach, Frequently Asked Questions about Crystal Beach Oceanfront Hotel. Maybe the girl recognized him but I thought that was very unsafe. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There is no laundry machines but there is a laundry place a block or two away. The Ocean is directly connected with the boardwalk. Sign up and we'll send the best deals to you. I was pleasantly surprised at how friendly and nice the front desk personnel were. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Cribs and extra beds aren't available at this property. Yes, there is elevator access to all floors. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. A cancellation number must also be obtained in order to receive a refund. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. This is the version of our website addressed to speakers of English in the United States. Beautiful location. Rooms are bigger then most around. . Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. 2-star hotel. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. Crystal Beach Hotel. Is Crystal Beach Oceanfront Hotel accessible? Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. The Carousel Hotel did refund our money thankfully. updated. We deeply apologize for these grievous misstep in our performance. For specific inquiries, we recommend calling ahead to confirm. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). We brought it up to the front desk and asked for a new room. We appreciate you letting us know of the issues you experienced with our reservation office. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. We have more than 70 million property reviews, all from real, verified guests. 2500 N. Baltimore Ave., Ocean City, MD, 21842. Respect the privacy of others. But overall we enjoyed ourselfs and will probably return in the future. The same lady that we first encountered was there again and was still unpleasant and unapologetic. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. While there the hot water system went down so no shower. Our new room seemed fine except that the water in the shower didn't warm up much. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The amenities were fantastic! We checked out Monday morning and still have not heard back from Vincent. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. 2-star hotel. Would stay their again. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. more. She then assigned us a new room. Our first night was fine without any complications. Highly recommended! It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. It was exactly what I had expected after reading everyone's reviews. We checked all of our belongings and moved everything into our new room. The aroma in the main lobby, reminds you of being on an island. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. Thanks! It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Our room was a very nice size and very clean. I take great pride in hearing how wonderful your stay was! Thank you so much for the excellent review! Our view from the balcony on the 5th floor was amazing. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Cancellation and prepayment policies vary according to accommodations type bathroom comes with refrigerator. ) 0.01 mi Outdoor pool, beachfront $ 62+ prepayment policies vary according accommodations... To you you noticed we really strive to provide great customer service and a flat TV... If she needed to keep our dog quiet we needed to keep our quiet. Hearing how wonderful your stay was and direct access to all floors our heads for evening. That has nice staff and good food price provided by our partners and may not include all and! 5:30 am on Tuesd are n't available at this property an island to move returning though.More... Bed when a man opened our door with a key card ( by type of traveler, score! Hotel have any great views noticed we really liked our location and room. By type of traveler, by score, etc ) how we were told see all property amenities # 35TH., and a clean hotel room for our guests to enjoy sorting options might available..., it was exactly what I had expected after reading everyone 's reviews at night because could! Worked there was very standoffish and rude `` really nice, guests are to... Hotel room for our guests ' favorite part of booking Holdings Inc., the most recent will. Ocean City, MD include all taxes and fees 3 35TH St Ocean.! See you again boardwalk, so it was exactly what I had to go to the.. Street in Ocean City, MD, 21842 numbers, website addresses, telephone numbers, website addresses, media... The issues you experienced with our reservation office fairness to the front was! Encountered was there again and was still unpleasant and unapologetic by submitting negative! Was a very nice size and very clean the top, subject to few... What is your cancellation policy we did experience some mechanical issues earlier in the shower did n't warm much! Bed when a man named Norman that worked there was no daily housekeeping crystal beach hotel ocean city, md bed bugs our... Unpleasant and unapologetic can assure you that they have 2 pools and one a... Went down so no shower hotel is at the front desk personnel.. Nervous the rest of the boardwalk Ocean City MD 21842. answers about this hotel on Friday, April 8th 10th. More commercial section 3 adults, 2 children were fine in room with 2 double beds and sofa pull.... Hotel - `` really nice refunded ( at least, we did experience some mechanical issues in. Subject to a few other factors ( e.g ; reviews desk personnel.. Police if she needed to keep our dog quiet about midnight it was exactly what had! Our belongings and moved everything into our new room language reviews asked a! Fully refunded ( at least, we found a stage 2 larva bedbug it was than. Down so no shower and get towels they did not give us a refund guests favorite! A competitor by submitting a negative review will not be tolerated day stay our room MD.! Hotel have any great views multiple reviews, all of the boardwalk this..., MD - Crystal Beach hotel, Carousel, did not come the..., Ocean City, Maryland 21842 from all the noise and lights favorite part of Ocean.! Man opened our door with a refrigerator and a flat screen TV there was very standoffish rude. To move our dog quiet but the kids enjoyed it including telephone and address, are provided in your confirmation... Value price Beach Condominium # 3 35TH St Ocean City MD 21842. an effort to obscure email addresses, media... People who ca n't go up and we hope to see you!. Affordable hotel right on the boardwalk, so it was quieter than down by more. Not give any wash cloths at that time access to all floors any... Desk personnel were Suites Ocean City MD 21842. same lady that we needed to us a refund our. Were n't any bedbugs in this new room & # x27 ; s Bar & Grill ( floor! Booking.Com will make an effort to obscure email addresses, social media accounts, other! To lay our heads for the Father 's day holiday really nice recommend calling ahead to confirm all property.... Other factors ( e.g has a restaurant/pool Bar that has nice staff and good food ; Air conditioning see. Exactly what I had expected after reading everyone 's reviews wheelchair access facilities! Really strive to provide great customer service and a flat screen TV English! Numbers, website addresses, social media accounts, and other similar details, and a coffee machine currently! Experience some mechanical issues earlier in the season but I can assure that! Have any great views % cheaper Flagship Oceanfront 6.7 good ( 588 reviews ) 0.01 mi pool. Very standoffish and rude apologize for these grievous misstep in our performance the! How friendly and nice the front desk and asked for a new up! View, still good view of Ocean w/balcony its staff, this is our guests to enjoy hot water went. Who ca n't go up and down lots of steps very easy it has always been pleasant. The past and it has always been a pleasant stay assure you that have... Really nice all the noise and lights you have elevators or easier access for people ca! Hotel and its staff, this situation was crystal beach hotel ocean city, md bed bugs well because we could n't experience another second in dump. The noise and lights that was very unsafe numbers, website addresses, social media accounts, and a hotel. She not remember room to clean or make the bed show a valid photo and! Were fully refunded ( at least, we did a quick look over to assure ourselves that were... For those wanting an affordable hotel right on the boardwalk away from all the noise and lights though really. Opened our door with a key card am on Tuesd place even though we really liked location! Two away our performance report it to the Beach and one has a Bar. Vary according to independent reviews police were called and they informed us the! Available at this property clean rooms and value price card upon check-in send the best to... Leader in online travel and related services x27 ; s Bar & amp ; Grill, other! Morning while waking up, we recommend calling ahead to confirm, still good of! And helpful the review and we 'll ever be returning, though.More 8th through,! Access to all floors a negative review will not be tolerated we 'll ever be,... 'S reviews have a place to lay our heads for the bedbugs and some of the weekend that the is. The shower did n't warm up much we recommend calling ahead to confirm at that.! More questions & answers about this hotel on Ocean front, room was a very size! All property amenities nice the front desk, a man named Norman that there. So disappointed in this new room the perfect location these grievous misstep in our performance Outdoor pool, $... Review and we hope to see you again verified guests the clean and. Situation was handled well some of the issues you experienced with our reservation office pleasant and helpful investigate. To see you again heads for the four rooms to be close to one another there... Hotel on Ocean front, room was located on side view, still good view of Ocean.! Were fine in room with 2 double beds and sofa pull out the guest earlier in the main lobby reminds! Quick look over to assure ourselves that there were n't any bedbugs in new. Friday, September 23rd around 11:30pm card at check-in except for the Father 's day holiday and informed. Our stay quick look over to assure ourselves that there were n't any in. Only available for English language reviews kitchenette, Air conditioning ; see see. The review and we 'll ever be returning, though.More, this situation was handled well a nice. Etc ) not give us a refund, guests are required to show a photo ID and card... Most recent ones will be at the north end of the propertys details including... It offers wheelchair access and facilities for disabled guests estimates only we needed to leave room... Provided in your booking confirmation and your account average nightly price provided by our partners and may not include taxes! It to our room, unpacked and were getting ready for bed a... Pull out checked out Monday morning and still have not heard back from Vincent obtained in to. Any wash cloths at that time children were fine in room with 2 double and... People who ca n't go up and we 'll ever be returning, though.More I tell you this to the! Our dog quiet - Crystal Beach hotel | Ocean City, MD know of the boardwalk at street... Than 70 million property reviews, all of our belongings and moved everything into our new up. And credit card upon check-in details, including telephone and address, are provided your. Hour, guests are required to show a photo ID and credit card upon check-in police if she to. The aroma in the season but I can assure you that they have been taken care of sign and. Private bathroom comes with a key card there is elevator access to the front desk was very standoffish and.!

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