I am truly at my wits end, cannot seem to find anything useful about this online and not sure how to troubleshoot this. On the Network > Zone page, edit the appropriate zones. To integrate with the Palo Alto Networks User-ID agent you should be aware of and configure the following items: FortiNAC cannot integrate with Windows User-ID Agent versions 7.0.4 and higher because the Enable User-ID XML API option is not available. The service account must have permission to read the security log. Mobile Network Infrastructure Feature Support, PAN-OS Releases by Model that Support GTP, SCTP, and 5G Security. 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On the. One user-agent is required for each domain and can handle a maximum of 512k users in a domain. can it monitor, and where can I install the User-ID Credential service? etc ), Screen shots from the release notes of pan os 7.0.0. Panorama Web Interface. What is the impact with the firewall with PAN-OS 8.0.1 if the User-ID Agent still running with the older version 7.0.5-3? 12:33 AM, @RussMcIntirethe very short answer is: yes , at least one of your agents needs to be the NTLM relay. 02:16 PM. Upgrading to User-ID agent version 10.2? 672 (Authentication Ticket Granted, which occurs on the logon moment), 674 (Ticket Granted Renewed which may happen several times during the logon session). To upgrade the User-ID agent: Navigate to services and stop the service User-ID Agent. Reading domain name\enterprise admins membership. Both firewalls connected to the same User-ID agent server. Since the lowest PAN-OS you mentioned is 7.0.2, I would recommend running the agent at version7.0.2-2. Use for NTLM Authentication" check box since we are still using NTLM authentication to clear the error? Windows firewalls can be set using these commands locally on the workstation or server if remotely configurin the firewall is not possible: For Windows Vista/Windows Server 2008 (note that command line should be executed in the. See the new features introduced in User-ID agent 10.2 Review the Addressed Issues for your target release Log into support.paloaltonetworks.com and download the latest User-Id Agent. Next, create a user named Britta Simon in Palo Alto Networks Captive Portal. There are several scenarios that generate messages to Palo Alto Networks, as described below and in the flow diagram: A host is registered to a specific user; the owner logs onto the network with the host. The domain controller (DC) must log successful login information. If I go into monitoring, i can see logs populating just fine and if I go into the cli and run. Both firewalls connected to the same User-ID agent server. The button appears next to the replies on topics youve started. Can be retrieved from the firewall manually, or by providing the credentials for an administrator account on the firewall when you select Retrieve. The User-ID agent version is 7.0.5-3 I am planning to upgrade one of the firewall from 7.1.5 to 8.0.1. @RussMcIntire I can only venture a guess: maybe the check didn't exist prior to 9.0 or didn't include the clientless configuration. Confirm the Domain Controller list is accurate by running the following command from a domain controller: Confirm that user ID is enabled on the zone in where the traffic is sourced. User-ID agent to exchange or directory servers. The User-ID agent account needs to be added to the "Remote Desktop Users". If you don't have Azure AD, you can get a. If you want to create a user manually, contact the Palo Alto Networks Captive Portal Client support team. You install the User-ID agent on a domain server that This website uses cookies essential to its operation, for analytics, and for personalized content. See Add or modify the Palo Alto User-ID agent as a pingable. The UserID agent is compatible with PANOS 8.0 and earlier PANOS releases that are still supported by Palo Alto Networks. Isversion7.0.3-13 will work with PAN-OS version above? Available roles appear in the drop-down list. Determine which user account can be used by the user-agent to query the domain. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CliqCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:36 PM - Last Modified07/29/19 17:51 PM. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Firewall Config Templates(network) not showing up in Panorama. Alternatively, you can also use the Enterprise App Configuration Wizard. The logon as a. When the Palo Alto Networks User-ID agent is configured in FortiNAC as a pingable device, FortiNAC sends a message to Palo Alto Networks firewall each time a host connects to the network or the host IP address changes, such as when a host is moved from the Registration VLAN to a Production VLAN. This website uses cookies essential to its operation, for analytics, and for personalized content. Select Firewall or Server. Registration methods
Displayed when Palo Alto User Agent is selected in the SSO Agent field. I actually just removed my v8 UID agent and installed the v6 version (had to remove the service first though with a "sc delete "UserIDService" command, super annoying) and all working now. 06-05-2020 On the Select a single sign-on method page, select SAML. To confirm connectivity, run this command via CLI of APN firewall. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! I am planning to upgrade one of the firewall from 7.1.5 to 8.0.1. Add or modify the Palo Alto User-ID agent as a pingable. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If a host is registered to a specific user, when a different user logs onto the host, that new user's user ID is sent to Palo Alto Networks with the host IP address. I think this may be left over from when we were trying to implement the integrated user-id agent. In all cases, the newer event for user mapping overwrites older events. I find it odd it did not show up until after the Pan-OS upgrade to 9.0.8 from 8.1.10. Session control extends from Conditional Access. Integrating Palo Alto Networks Captive Portal with Azure AD provides you with the following benefits: To integrate Azure AD with Palo Alto Networks Captive Portal, you need the following items: In this tutorial, you configure and test Azure AD single sign-on in a test environment. If you are not confident the workstations will respond to WMI probes, set the user ID cache timeout to a higher value since the mapping will be dependent upon the users login events. 02:14 PM Navigate to services and stop the service. Palo Alto UserID Agent Configure Steps. So either the agent or the firewall are using out of date certs or some other mismatch. If using only one User-ID Agent, make sure it includes all domain controllers in the discover list. the account configured at step 1 to log on as a service. 2023 Palo Alto Networks, Inc. All rights reserved. If you do not select the check box, the SSO options are applied to all Host groups. What GlobalProtect Features Do Third-Party Mobile Device Management Systems Support? By continuing to browse this site, you acknowledge the use of cookies. https:///SAML20/SP. What Features Does GlobalProtect Support for IoT? In the menu, select SAML Identity Provider, and then select Import. I have 2 servers with the user-id agent and 2 servers with the terminal server agent all set up and working. The button appears next to the replies on topics youve started. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, upgrade consideration for collector group in 10.1, Any impact or issues on Panorama-PA5220 v8.1.15 with User-ID agent v10.1.0 installed, Query regarding upgrade consideration in Panos 10.0 for "Address Groups and Service Groups". is running a supported operating system (OS) and then connect the ThreePAN-OS arerunning with version 7.1.1,7.0.5-h2 and7.0.2 use the same agent server. such as the, Add the Palo Alto Networks User Agent as a pingable device in, In Event to Alarm Mappings, you can map the. Configure the user-agent server to run under a different account than the local system, which is selected by default. For Palo Alto Windows User-ID agent versions prior to 7.0.4, the XML API must be enabled to allow communication with, Hosts that will be affected by or managed by the
When a user logs out of a host that has no owner, FortiNAC notifies Palo Alto Networks that the user has logged out. Upgrading to Terminal Server agent version 10.2? On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings. The service must be running as a domain account that has local administrator permissions on the User-ID Agent server. Upgrading to User-ID agent version 10.2? Make sure the local machine does not have any firewall that is blocking inbound connections to that port. A host has no associated owner and is registered as a device; a user logs onto the network with this host. The authorization key that allows a user to send user mapping data to the firewall. Port number of your choosing - any port number not currently used on this machine. I'm using PAN-OS 6.1 and have the same problem. Prisma Access and Panorama Version Compatibility. What is the impact with the firewall with PAN-OS 7.0.7 if the User-ID agent running on 8.0.1-21 version? In this section, you test your Azure AD single sign-on configuration with following options. Learn more about Microsoft 365 wizards. Fill in the following information: Domain name - FQDN of the domain, for example, acme.com. - edited Start user-agent GUI, Start > Programs > Palo Alto Networks > User Identification Agent in the top right corner, then click Configure. A message is also sent when one user logs off a host and a new user logs on to that same host while the host is still on-line. It should return the user currently logged in to that computer. Log into support.paloaltonetworks.com and download the latest User-Id Agent. This website uses cookies essential to its operation, for analytics, and for personalized content. Before you begin, review the release notes to learn about the new features, known issues, and issues we've addressed in the release. In the 2 weeks since, the only thing we did was upgrade the Pan-Os to version 9.0.8 and now when we run a commit, we intermittently receive the following error: Zip the user-id agent folder and back it up to a different location. What Do You Want To Do? An Azure Active Directory subscription. Both settings are under User Identification > Setup > Client Probing on the User-ID agent : In some cases the WMI probe will fail because the workstation may be running a local firewall or it may not be a member of the domain. The article explains some of the setup tips for configuring User-ID Agent on Windows. Domain controllers ip address - add all the DCs in the domain. When the Palo Alto Networks User-ID agent is configured in Fortinet as a pingable device, Fortinet sends a message to Palo Alto Networks firewall each time a host connects to the network or the host IP address changes, such as when a host is moved from the Registration VLAN to a Production VLAN. Where Can I Install the Endpoint Security Manager (ESM)? Lists all available device types. The key can be retrieved manually or by selecting Retrieve. Date and time that the device was last polled. Initially, we were trying to do user mapping by implementing User Mapping Using the PAN-OS Integrated User-ID Agent. Once you configure Palo Alto Networks Captive Portal you can enforce session control, which protects exfiltration and infiltration of your organizations sensitive data in real time. We didn't like this solution and backed it all out. Domain name - FQDN of the domain, for example, acme.com. Which Servers Can the User-ID Agent Monitor? Palo Alto Networks: Firewalls, Panorama, Minemeld y Expedition CheckPoint: SmartCenter, SmartEvent, Gateways Symantec: Symantec Management Center, Advanced Security Gateway Netscope Secure Web Gateway Approximately the time spent by category 25 % Support and resolution Incidents 20 % Change Management You install the User-ID agent on a domain server that is running a supported operating system (OS) and then connect the User-ID agent to exchange or directory servers. Click Accept as Solution to acknowledge that the answer to your question has been provided. LIVEcommunity team member, CISSP Cheers, Kiwi When you click the Palo Alto Networks Captive Portal tile in the My Apps, you should be automatically signed in to the Palo Alto Networks Captive Portal for which you set up the SSO. 08-29-2017 Simplified Steps: Create. Gateway certificate error when switching to SAML authentication, misleading IOS Notification - "Globalprotect Always-On mode is enabled. If no user is associated with the host, only the IP address
Please open the release notes and click on theAssociated Software Versions, From there you can checkMinimum Supported Version with PAN-OS 7.0 ( For user-id and other soft. To configure and test Azure AD single sign-on with Palo Alto Networks Captive Portal, perform the following steps: Follow these steps to enable Azure AD SSO in the Azure portal. By continuing to browse this site, you acknowledge the use of cookies. Cheers, -Kiwi. 12:32 AM Must be running Windows Server that is a member of the domain in question. To test, run the following command from the User-ID agent. cannot apply a policy without a user ID. For more information about the My Apps, see Introduction to the My Apps. Container in the Inventory where this device is stored. If I check the logs on the firewall itself I have following log messages popping up every 5 seconds: pan_ssl_conn_open(pan_ssl_utils.c:464): Error: Failed to Connect to 192.168.5.100(source: 192.168.5.11), SSL error: error:00000000:lib(0):func(0):reason(0)(5). Learn how to enforce session control with Microsoft Defender for Cloud Apps. If a user is logged in remotely, such as through Remote Desktop, and there is no Persistent Agent installed on the host, login and logout information are not provided to Palo Alto Networks. This setting is under User Identification > Setup > Cache on the User ID agent: Confirm that all the domain controllers are in the list of servers to monitor. In this section, you'll create a test . Windows server that is the agent host, configure a group policy to allow. We ran this config for nearly 2 weeks with no issue before then. Enable user identification on each zone to be monitored. If a user doesn't already exist in Palo Alto Networks Captive Portal, a new one is created after authentication. In the Basic SAML Configuration pane, perform the following steps: For Identifier, enter a URL that has the pattern Hi, We are planning to upgrade the User-ID Agent from version 6.0.6-4 to 7.0.3-13. That said, PAN-OS 6.0 was end-of-life March 19, 2017. If netbios is not allowed on the network, disable netbios probing. Thoughts? Click Accept as Solution to acknowledge that the answer to your question has been provided. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Federation Metadata XML from the given options as per your requirement and save it on your computer.. On the Set up Palo Alto Networks - Admin UI section, copy the appropriate URL(s) as per your requirement.. In the SAML Identity Provider Server Profile Import dialog box, complete the following steps: For Profile Name, enter a name, like AzureAD-CaptivePortal. Select Not Applicable. Download and install the latest version of user-agent from. The User-ID agent account needs to be added to the "Remote Desktop Users". In this tutorial, you learn how to integrate Palo Alto Networks Captive Portal with Azure Active Directory (Azure AD). an AD account for the User-ID agent. 05-16-2016 These connections provide updated user-to-IP mapping information to the agent. Log Collector Configuration. Palo Alto Networks Captive Portal supports. HiTypically, you want to run the agent at the same or lower version than your PA firewalls. In this section, you'll enable B.Simon to use Azure single sign-on by granting access to Palo Alto Networks Captive Portal. Users can be authenticated with any DC in the domain, so you can enter up to 10 IP addresses. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account. - edited The Role for this device. The member who gave the solution and all future visitors to this topic will appreciate it! Replace Local Firewall object (address) with Panorama pushed object? Where can I install the User-ID agent, which servers Polls the device immediately for contact status. In early March, the Customer Support Portal is introducing an improved Get Help journey. In this section, you'll create a test user in the Azure portal called B.Simon. For example, if there are 5,000 hosts to probe, do not set a probing interval of 10 minutes. This account needs the user right to read the security logs on the domain controllers. Navigate to Program Files > Paloalto Networks > User-id agent. Where Can I Install the Terminal Server (TS) Agent? Navigate to Program Files > Paloalto Networks > User-id agent. : September 19, 2022 Review important information about Palo Alto Networks Windows-based User-ID agent software, including new features introduced, workarounds for open issues, and issues that are addressed in the User-ID agent 10.1 release. Certificates should be fine on both sides. 05-16-2016 Once the install is done, the latest agent should start running with all the configs retrieved from the previous agent. If you are not using the Windows User-ID Agent and your firewall is version 6.0 or later, you must configure FortiNAC to integrate directly with the firewall. In this case, if the cache timeout is exceeded after the initial login event, the mapping will be deleted even though the user is still logged in. What Features Does Prisma Access Support? The domain controller (DC) must log "successful login" information. Features Introduced in User-ID Agent 10.2. Where Can I Install the GlobalProtect App? To make sure everything is working, create a new security rule. In the bottom left corner of the Zone properties page, check the box to Enable user identification. This setting is under Network > Zones: Status of the Agent and connection statistics, Display a single IP mapping with details including group info, Display the groups being parsed on the firewall, Display the members of a group according to the firewall. The firewall on PAN-OS 8.0 will keep getting user information from the UserID Agent on lower versions, you will not be able to leverage new features but old functionality will keep working, If the agent is upgraded the older PAN-OS will still be able to get user-id information from but new functionality will not be available to the older PAN-OS. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, User-ID Agent - Failed to validate client certificate, ****************************************************, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises. Unfortuntely I have to use the latest version because this is the only version supported on my 2016 DC. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue. Thinking about upgrading your next-gen firewalls and Panorama to PAN-OS 10.2? There's a cert issue for sure with the SSL connection. You can enable your users to be automatically signed-in to Palo Alto Networks Captive Portal (Single Sign-On) with their Azure AD accounts. The button appears next to the replies on topics youve started. Click Accept as Solution to acknowledge that the answer to your question has been provided. Windows XP, Windows 7, Windows 8 or Windows Server 2003/2008/2012. In the firewall, in device>user identification> user-ID agents, in the properties of the server, do I need to check the "Use for NTLM Authentication" check box since we are still using NTLM authentication to clear the error? This website uses cookies essential to its operation, for analytics, and for personalized content. In the 2 weeks since, the only thing we did was upgrade the Pan-Os to version 9.0.8 and now when we run a commit, we intermittently receive the following error: user-id-service is enabled, but no user-id-agent is configured forntlm-auth. A message is also sent when one user logs . Cortex XDR Supported Kernel Module Versions by Distribution, Cortex XDR and Traps Compatibility with Third-Party Security Products. How Many TS Agents Does My Firewall Support? 7 Supported OS Releases by Model Use the tables throughout this Palo Alto Networks Compatibility Matrix to determine support for Palo Alto Networks next-generation firewalls, appliances, and agents. From the left pane in the Azure portal, select, If you are expecting a role to be assigned to the users, you can select it from the. If WMI probing is enabled, make sure the probing interval is set to a reasonable value for the amount of workstations it may need to query. Before installing User-ID, run through the following checklist: Installing and Configuring the User-ID Agent, Configuring the firewall to communicate with the User-ID Agent. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Palo Alto Networks User-ID agent must be Version 4.0 or higher. To confirm that the server running the user-agent is listening on the port configured in Step 8, run the following command on the PC: Log into the Palo Alto Networks firewall and go to Device > User Identification. Before you begin, make sure you review the release notes to learn about known issues, issues we've addressed in the release, and changes in behavior that may impact your existing deployment. User-ID agent upgrade consideration qafcopa L1 Bithead Options 03-24-2017 03:42 AM Hello, I have two Palo Alto Firewalls, each running different software version, 7.1.5 and 7.0.7. I am running a v6.0 Palo virtual firewall and trying to connect to a user-id agent on a Windows 2k8r2 server. No relevant account log-off event is recorded. Which Servers Can the User-ID Agent Monitor? Start user-agent GUI, Start > Programs > Palo Alto Networks > User Identification Agent in the top right corner, then click Configure. When a user who is not registered as the host's owner logs out of the host, the user ID of the host's owner is sent to Palo Alto Networks with the host IP address, even though the owner did not actually log onto the network. This is sent with the logged in user ID to Palo Alto. Ignore list - IP address of the terminal server, any other machines that could potentially have multiple users logged in simultaneously. Other messages: Please start the PAN agent service first. For single sign-on to work, a link relationship between an Azure AD user and the related user in Palo Alto Networks Captive Portal needs to be established. If using WMI probes, the service account must have the rights to read the CIMV2 namespace on the client workstation. Update the placeholder values in this step with the actual identifier and reply URLs. Enter the API Key value. Select the metadata.xml file that you downloaded in the Azure portal. In a different browser window, sign in to the Palo Alto Networks website as an administrator. Three PAN-OS are running with version 7.1.1, 7.0.5-h2 and - 78131. Description of the device entered by the Administrator. - edited It might work if you fix the certs as mentioned earlier but I'd go and upgrade to a supported version. Direct integration of FortiNAC with versions of the firewall prior to 6.0 is not supported. It might work if you fix the certs as mentioned earlier but I'd go and upgrade to a supported version. Where Can I Install the User-ID Agent? When the limit is reached, the least recently used entry is removed (LRU cache). Select the Device tab. You can manage your accounts in one central location - the Azure portal. Thanks for the tip, I thought those two would be compatible but turns out not. I have not tested versions that far apart but will this even work ? Zip the user-id agent folder and back it up to a different location. Enable or disable contact status polling for the selected device.
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