customers? TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Do Not Sell or Share My Personal Information. Learn why we use cookies and how to manage your settings. 0000021388 00000 n Please indicate that you are willing to receive marketing communications. Empower your employees with the right training and tools to deliver amazing customer experiences. 0000010205 00000 n And deliver CX at scale. 0000008248 00000 n TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. . Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000032457 00000 n We make it a point to make sure all our employees feel valued and . TTEC embraces and is committed to building a diverse . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000031129 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000003270 00000 n The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000003710 00000 n strategies for right now, Building for CX: End-to-end possibilities, Top customer service Every channel, in sync, all the time. Improve your business performance in any economic environment with our rightshoring and automation approach. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. 0000005907 00000 n 835 0 obj <> endobj xref 835 69 0000000016 00000 n What if we told you that you could deliver personalized customer experiences across every channel at scale? Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000043061 00000 n AI and automation trends, High-tech goes all-in Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Humanify(R) DEI+ Bot . Cloud-based technology and intelligent automation powering effortless customer and employee experiences. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. practices and strategy, Want to reach more customers? TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Find and engage customers across all channels. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Disconnected systems create disconnected customer experiences. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. There are three types of analytics. Fourth Quarter 2022. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000125548 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000017350 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. When it comes to your customers, only the best technology will do. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. When typing in this field, a list of search results will appear and be automatically updated as you type. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Regardless of the products . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. What you'll be doing: 0000017351 00000 n Get the agile tools to transform your total experienceone stage at a time. 0000028000 00000 n 0000054542 00000 n 0000009833 00000 n 0000124652 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Your industry has its own set of challenges. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Not only will . CE1Q time keeping apps, and training on client products and procedures. We help you connect your front end to your back end so all of your operations flow seamlessly. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. 0000001643 00000 n Gain a competitive advantage through automation. 0000050107 00000 n Don't wish for happy customers. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. To learn more visit us athttps://www.ttec.com. 0000008629 00000 n from 8 AM - 9 PM ET. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Now, how cool is that? 0000040915 00000 n 0000008880 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. We make it a point to make sure all our employees feel valued and . Effective tax ratefor the full year is estimated between 22 and 24 percent. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. at texting them. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. This site uses cookies and by using the site, you are consenting to this. 0000030829 00000 n DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000009072 00000 n 0000006957 00000 n )~&njp~~? Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Want more insights every month, delivered to your inbox? From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . 0000074155 00000 n Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. For 40 years, our business has been helping companies make their customers happy. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. amazing customer We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Omnichannel technology that delivers personal CX at scale. 0000121691 00000 n TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Contribute ideas and improvements for software products . One that tells you what happened in the past. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? 0000119092 00000 n Learn what we've learned from a resource 0000156098 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. base with new products and services 4. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Digital CX Transformation leader to ignite next stage of growth. Tuchman continues, "I'm more excited than ever about our business. 0000002238 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Subscribe to TTEC's eNewsletter, Dialogue . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. r\a W+v%J+aW] v%* AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . 0000121239 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. hb``Pf``AX8> 9K?0bF a great experience to their customers, build customer loyalty, and grow their business. Consumers choose where, when and how they interact with you. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000007228 00000 n Our TTEC work from home team has 41 preferred residency states. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000028129 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Design your CX to eliminate pain points and reduce churn. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000017539 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. The best outcomes. 0000030939 00000 n Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? Experience our comprehensive technology ecosystem. specific challenges. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Our services help you design, build, and operate exceptional customer and employee experiences. Subscribe to our free digital CX publication, the Customer Strategist. It operates through two segments: TTEC Digital and TTEC Engage. News Mar 19, 2021. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000041483 00000 n trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ The people, processes, and platforms to optimize your contact center. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. strategies for right now, Top customer service "I am thrilled to welcome Shelly to the TTEC family. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. 0000006176 00000 n Exceptional customer experiences start here. Privacy Policy. 0000121522 00000 n What You Bring to the Role. journeys, 5 digital transformation Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. "I'm thrilled to join TTEC at this pivotal time. 0000016806 00000 n services that improve customer satisfaction amazing customer Operating Income was $168.5 Million or 6.9 Percent of Revenue. When it comes to your customers, only the best technology will do. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. 0000074192 00000 n Drive growth working with a customer experience outsourcing partner GET THE GUIDE. They frustrate consumers and can hurt your brand. Empower your frontline employees Learn more. from 8 AM - 9 PM ET. r\a W+ 0000009592 00000 n ", Marty Deghetto will retire from TTEC on November 2, 2020. Cision Distribution 888-776-0942 Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Consumers expect great interactions whenever they connect with a company. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
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